Refund and Returns Policy

Overview

Policy Duration: 30 days from purchase.

Eligibility: Items must be unused, in original condition and packaging, with proof of purchase.

Process: Provide a photo of the faulty item.

Options include repairs, store credit, or exchange (customer pays shipping).

Refunds: Processed after inspection and credited to the original payment method.

Exchanges: For defective or damaged items only.

Shipping: Customer is responsible for return shipping costs.

Help: Contact info@designswithdiana.com for assistance.

Returns

For returns, please provide a photo of the product in question. If a fault is confirmed, you may return the product for repairs, store credit, or exchange, with shipping at your expense. Once we receive and inspect your returned item, we will send you an email to notify you of the receipt and the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@designswithdiana.com and we will provide you further instructions for where to return your defective or damaged item.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@designswithdiana.com for questions related to refunds and returns.